Contractors

Building

Preferred contractors vetting process

Contractors

Hilda collaborates with carefully selected contractors who meet the group’s quality criteria to carry out building works, repairs, and maintenance. These contractors undergo a rigorous vetting process during the selection phase and throughout their ongoing relationship with us.

Our vetting process includes the following steps:

  1. Health and Safety Compliance

    We review their health and safety policies and procedures to ensure they comply with all relevant UK regulations.

  2. Building Regulations and Safety Standards

    We verify that they adhere to all applicable UK building regulations and safety standards.

  3. Qualifications and Certifications

    We ensure that contractors possess the necessary certificates and qualifications, are compliant with statutory bodies, and have a structured quality assurance process in place.

  4. Insurance Coverage

    We confirm that all contractors hold appropriate public liability and professional indemnity insurance.

  5. Client References

    We obtain at least two references from previous clients or review their work portfolios to assess their performance.

  6. Adequate Resources

    We ensure that contractors have sufficient resources to complete projects effectively.

  7. Value for Money and Quality of Service

    We evaluate whether they provide good value for money and maintain a high quality of service.

  8. VAT Compliance

    We verify their VAT status to ensure compliance with tax regulations.

  9. Sustainability and Environmental Responsibility

    We assess their commitment to sustainability and environmental responsibility.

If you are dissatisfied with the service provided by any of our approved contractors, please contact us with the details. We will thoroughly investigate your complaint, and your comments will be treated confidentially and with sensitivity.